WHEN & WHERE FAQS
Where is Ben & Jerry's Openair Cinema?
Ben & Jerry's Openair Cinema is located at the Rainforest Green, South Bank — across from The Courier-Mail Piazza.
What time do gates open and when do the films start?
Tuesday - Saturday: Gates open at 5.30pm and the film starts at sunset
Sunday: Gates open at 5pm and the film starts at sunset
*Please note, gates will be opening at 6:30pm on the 15th & 16th of October.
We recommend coming down early to nab the best seats and to enjoy some tasty food cooked fresh on site and frosty bevvies from the bar.
How long does Ben & Jerry's Openair Cinema run for?
Ben & Jerry's Openair Cinema will be running from Thursday, September 29 - Sunday, November 13, 2016.
How do we get to Ben & Jerry's Openair Cinema?
The best way to get to us is by public transport and you can plan your trip on the Translink website.
What is the parking situation?
The best place to park is at Secure Parking SW1, 32 Cordelia Street, just a few minutes walk from the cinema, and you can purchase $5 parking online using the code 'OPENAIR16' by pre-booking online.
- Go to www.secureparking.com.au
Select Secure-a-Spot and book online link
Register for an account and/or login
Select SW1 Car Park
Select date and times
Select Evening Parking or Weekend Parking product
Redeem promotion code: OPENAIR16
(Please note, there is a $0.50 booking fee per transaction)
What does a Star Lounge ticket include?
Star Lounge tickets include a glass of Giesen wine (or a non-alcoholic beverage), reserved bean lounger seating, a warm blanket in case of chilly breezes, and service straight to your seat.
Can we make group bookings for Openair Cinema?
Yes, use the promo code GROUPS16 for 10 or more tickets purchased to any one session and you'll receive 20% off your General Admission tickets price.
For corporate group offerings and functions, please email firstname.lastname@example.org.
Do you accept concession and companion cards?
We accept student, senior and government concession cards. And if you ride your bicycle to our event you are eligible for a Concession ticket too! Just be sure to show your concession card or helmet at the box office when you scan your tickets.
Are children welcome?
Of course, where films are rated appropriately.
Under 4: Kids aged 4 and under can join you for free (maximum 2 children per adult).
5 and over: All children 5 and over must have a valid concession ticket and under 18s must be accompanied by a guardian or parent at all times.
You will find most ratings for the movies on our website. Please refer to the Australian Classification web site www.classification.gov.au for information regarding the ratings of the movies.
Can we buy tickets at the box office on the night of the screening?
Most of our sessions sell out online prior to the night of the screening, so get in quick and book now to secure your seat. However, if the session has not previously sold out then there will be tickets available at the box office on the night.
Can I show my tickets on my phone to gain admission?
Yes, there is no need to print your tickets — save the trees! Just show your tickets on your phone when you arrive at the box office to gain entry.
What if it rains or gets cold?
Openair Cinemas are all-weather outdoor events that will go ahead in most weather conditions. Films will still be screened if it rains intermittently, so bring wet weather gear just in case of showers. If an event is cancelled for any reason, we will advise ticketholders via email and on our social media channels with as much notice as possible, usually around 4pm on the date of the screening. If you enter your mobile number at booking you will receive a text notification of any rain-out situation. If a session is cancelled for any reason, your tickets will be transferrable for any other night of our season.
What if I can't find my tickets?
Your tickets would have been emailed to you when you booked, so make sure you also check your junk email as they may have been filtered into there. If you still can't find them then send us an email as early as possible to email@example.com and let us know the name and email address you booked with and which session you've booked for. If you only realise that you can't find your tickets when you're already on your way to the event then don't stress, just let the staff at the box office know the email address that you booked with and they can find your tickets for you.
What are the booking fees?
A Payment Processing Fee of 1.75% + $0.30 and an Administration Fee of 4.25% + $1.20 applies to each booking, which is inclusive of GST.
FOOD & DRINK FAQS
Can we purchase food and drinks at the event?
Absolutely! We have a fully licensed bar and yummy food including pizzas and don't forget Ben & Jerry's ice cream too! You can also purchase one of our Food & Drink combos to make a night of it and save
(NB: combos do not include your entry ticket).
Can we bring our own food and drink to the event?
Yes, with the exception of alcohol. Absolutely no BYO and no glass or sharp knives on site.
Are there any vegan or gluten free options at Ben & Jerry's Openair Cinema?
Yes, we have gluten free options on site as well as two flavours of Ben & Jerry's ice cream for sale that are gluten free — Phish Food and Triple Caramel Chunk.
Is this an 18+ event?
All Ben & Jerry's Openair Cinemas venues include a fully licensed bar. Under 18s will only be permitted when accompanied by a responsible adult.
What should we wear/bring?
Along with your tickets, we recommend bringing an extra layer for when the sun goes down. Also, there are a few mozzies around at dusk so pack your critter spray. If you haven't hired one of our bean loungers or deckchairs then we'd also recommend bringing along a picnic blanket to stay cosy.
What are the seating arrangements?
General Admissiom seating is unreserved, so come early to get a good spot.
Inflatable loungers are available for hire (loungers are included with Star Lounge tickets). You may also bring your own picnic blankets and deck chairs but nothing too big as people will likely be sitting behind you and need to see the screen too!
Can I bring my dog to the event?
Dogs are allowed into the event if they remain on a leash. Please be respectful of other cinemagoers, as if your dog becomes disruptive we may have to ask you to leave. Don’t forget your poop scoop!
Is this an accessible event?
Yes, Ben & Jerry’s Openair Cinema is an accessible venue and we welcome Companion Card holders. Please email us on firstname.lastname@example.org if you need assistance.
Do you have surround sound?
Yes, we have full surround sound at Ben & Jerry's Openair Cinemas so you won't miss a thing!
Can I smoke at the cinema?
No, Ben & Jerry's Openair Cinemas are smoke free venues. If you need to have a smoke you can head outside the venue and come back in when you're ready.
Can I bring my camera?
Yes, take as many photos as you like and share your selfies with us on Instagram (@openaircinemasau and #openaircinemas). Just don't record any of the films, that's not allowed.
GOT A QUESTION WE HAVEN'T ANSWERED?
Send us an email at email@example.com and we'll be happy to help.