WHEN & WHERE FAQS
Where is Ben & Jerry's Openair Cinema?
Ben & Jerry's Openair Cinema is located on Western Springs Quarry, in Western Springs. Access via Motions Road.
What's the best way to get there?
The best way to reach us is by public transport using bus lines going to Auckland Zoo or Great North Road opposite Motions Road. Plan your journey with Auckland Transport.
What is the parking situation?
There is free parking at Auckland Zoo nearby.
What is a Sundae Session?
Sundae Sessions are the best Sundays of the year, with live music, games on the lawn with prizes to be won and FREE Ben & Jerry's ice cream before the film starts. There's nowhere better to spend your Sunday than at Ben & Jerry's Openair Cinema!
Can we buy tickets at the box office on the night of the screening?
Most of our sessions sell out online prior to the night of the screening, so get in quick and book now to secure your seat. However, if the session has not previously sold out then there will be tickets available at the box office on the night.
What is a Star Lounge ticket?
Star Class tickets include a glass of Giesen wine (or a non-alcoholic beverage), reserved bean lounger seating, a warm blanket in case of chilly breezes and a Ben & Jerry's shortie..
Can we make group bookings for Openair Cinema?
Yes, use the promo code GROUPS16 for 10 or more tickets purchased to any one session and you'll receive 20% off your General Admission tickets price. For corporate group offerings and functions, please email email@example.com.
Do you accept concession and companion cards?
Yes, we accept student, senior and government concession cards. Just be sure to bring them with you on the night of your film to show at the box office when you scan your tickets. We also accept companion cards and we are a wheelchair accessible event. Please email us on firstname.lastname@example.org if you need assistance.
Are children welcome?
Of course, where films are rated appropriately. Kids aged 4 and under can join you for free (maximum 2 children per adult). All children 5 and over must have a valid concession ticket and under 18s must be accompanied by a guardian or parent at all times. You will find most ratings for the movies on our website. Please refer to the New Zealand Classification web site http://www.classificationoffice.govt.nz/ for information regarding the ratings of the movies.
Can I purchase a gift voucher?
You sure can! You can purchase gift vouchers here for your friends and family.
Can I show my tickets on my phone to gain admission?
Yes, there is no need to print your tickets — save the trees! Just show your tickets on your phone when you arrive at the box office to gain entry.
What if it rains or gets cold?
Openair Cinemas are all-weather outdoor events that will go ahead in most weather conditions. Films will still be screened if it rains intermittently, so bring wet weather gear just in case of showers. If an event is cancelled for any reason, we will advise ticketholders via email and on our social media channels with as much notice as possible, usually around 4pm on the date of the screening. If you enter your mobile number at booking you will receive a text notification of any rain-out situation. If a session is cancelled for any reason, your tickets will be transferrable for any other night of our season.
What if I can't find my tickets?
Your tickets would have been emailed to you when you booked, so make sure you also check your junk email as they may have been filtered into there. If you still can't find them then send us an email as early as possible to email@example.com and let us know the name and email address you booked with and which session you've booked for. If you only realise that you can't find your tickets when you're already on your way to the event then don't stress, just let the staff at the box office know the email address that you booked with and they can find your tickets for you.
FOOD & DRINK FAQS
Can we purchase food and drinks at the event?
Absolutely! We have a fully licensed bar and you can buy tasty food including pizzas, frosty beverages and Ben & Jerry's ice cream too! You can also purchase one of our Food & Drink combos to make a night of it and save (NB: combos do not include your entry ticket).
Can we bring our own food and drink to the event?
Yes, with the exception of alcohol. Absolutely no BYO and no glass or sharp knives on site.
Are there any gluten free options at Ben & Jerry's Openair Cinema?
Yes, we have gluten free options on site as well as two flavours of Ben & Jerry's ice cream for sale that are gluten free — Phish Food and Triple Caramel Chunk.
Is this an 18+ event?
All Ben & Jerry's Openair Cinemas venues include a fully licensed bar. Under 18s will only be permitted when accompanied by a responsible adult.
What should we wear/bring?
Along with your tickets, we recommend bringing an extra layer for when the sun goes down. Also, there are a few mozzies around at dusk so pack your critter spray. If you haven't hired one of our bean loungers or deckchairs then we'd also recommend bringing along a picnic blanket to stay cosy.
What are the seating arrangements?
Seating is unreserved, though Star Lounge tickets give you a reserved prime seating area, so come early to get a good spot. Bean loungers and deck chairs are available for hire (bean loungers come with Star Lounge seating). You may also bring your own picnic blankets and deck chairs but nothing too big as people will likely be sitting behind you and need to see the screen too!
Can I bring my dog to the event?
Dogs are allowed into the event if they remain on a leash. Please be respectful of other cinemagoers, as if your dog becomes disruptive we may have to ask you to leave. Don’t forget your poop scoop!
Is this an accessible event?
Yes, Ben & Jerry’s Openair Cinema is an accessible venue and we welcome Companion Card holders. Please email us on firstname.lastname@example.org if you need assistance.
Do you have surround sound?
Yes, we have full surround sound at Ben & Jerry's Openair Cinemas so you won't miss a thing!
Can I smoke at the cinema?
No, Ben & Jerry's Openair Cinemas are smoke free venues. If you need to have a smoke you can head outside the venue and come back in when you're ready.
Can I bring my camera?
Yes, take as many photos as you like and share your selfies with us on Instagram (@openaircinemasau). Just don't record any of the films, that's not allowed.
GOT A QUESTION WE HAVEN'T ANSWERED?
Send us an email at email@example.com and we'll be happy to help.